FAQs

FAQs About Automotive Equipment Sales, Service & Support

Have questions about AEW products or services? Find straightforward answers here, covering everything from equipment selection and installation to ordering parts and repair support. We’re here to provide the information you need to make confident decisions. If your question isn’t covered, contact us directly and we’ll point you in the right direction.

General

Where is AEW located and what areas do you serve?

We’re based in Central Ohio and proudly serve most of Ohio and the Ohio–Indiana–Kentucky tri-state area. We provide sales, delivery, service, and installation throughout this region.

Are you an auto repair shop?

No. AEW does not perform vehicle repairs. We specialize in the equipment that automotive professionals rely on, including lifts, tire changers, A/C machines, alignment systems, and fluid handling tools. We equip the people who repair vehicles. Our team handles equipment sales, installation, factory-authorized service, and ongoing support to help shops run smoothly and safely.

About Us
Do you provide lift installations?

Yes, we typically provide installation for lifts purchased through us within our service area. We recommend a pre-purchase site review, offered for a trip charge that’s credited toward your lift purchase. While we don’t handle electrical work in-house, we can connect you with trusted local providers. For liability reasons, we do not install lifts that were not purchased from us.

Automotive Lifts
Are you an authorized distributor for all brands you carry?

Yes, AEW is an authorized distributor and service center for major brands like Atlas, Challenger, Robinair, MAHLE, CEMB, Corghi, Titan, and Graco. We also service many other brands.

Can I visit AEW in person?

Of course, but please note that in-person sales are by appointment only so please contact us to schedule a visit and speak with a team member about your equipment needs.

Schedule a Vist

Equipment Sales

How do I know which lift, balancer, or changer is right for my shop?

You can browse our site by category or contact us directly for a recommendation based on your shop layout, vehicle mix, and usage. Our team is always happy to help.

Shop Lifts Shop Balancers

Do you sell both new and used equipment?

Yes. We offer a full line of new equipment and an ever-changing selection of carefully refurbished and inspected used equipment.

Used Equipment
Which 4 post lift is best for me?

The best 4 post lift for you depends on your space, vehicle types, and usage. The 8,000 lb. capacity Titan SDPL-8KMS is a compact, dependable best seller at a great price. For professional shop use, typically 14,000 lb. capacity and above 4-post lifts are desired such as the Challenger 4P14 series, often with rolling bridge jacks. Our team can help you compare models based on your needs.

Shop 4 Post Lifts
What vehicles use 1234yf? 

R-1234yf refrigerant is used in most vehicles manufactured after 2017, including many models from GM, Ford, Honda, Toyota, and others. If your shop services newer vehicles, you’ll need an A/C machine compatible with this refrigerant type. We strongly recommend having a separate unit for 1234yf and staying away from dual-refrigerant units. Not sure what system fits your needs? Our team is happy to help you compare options and find the right fit.

Shop AC Machines
Do you offer financing or leasing?

We do not currently offer financing through AEW directly, but we have relationships with third party finance companies or are happy to work with your preferred financing provider.

Service & Repair

Do you service the equipment you sell?

Absolutely. AEW is a factory-authorized service provider for many of the brands we carry, and we support most common lift, tire changer / balancer, and A/C machine models.

Can you repair equipment I didn’t buy from AEW?

Yes. As long as the equipment is within our supported brands and service range, we can inspect and repair it.

How do I request a service appointment?

You can request service online, by phone, or through our dedicated form.

Request an Appointment

Parts

Do you stock parts for all equipment types?

We stock a wide range of parts for Robinair AC machines and most common 2-post lifts. We also carry select parts for Mahle A/C machines, tire changers, balancers, and flush equipment. If a part isn’t in stock, we can typically source it directly from the manufacturer or a trusted aftermarket supplier. We’ll make every effort to scour the market to get you the part you need!

A/C Machines Automotive Lifts

Can I order parts even if I don’t know the part number?

Yes! We can help identify the right part based on equipment make, model, and a few details or photos.

Parts

Shipping & Delivery

Do you ship outside of Ohio?

We typically serve Ohio, Indiana, and Kentucky but may coordinate shipments beyond that on a case-by-case basis. We can ship parts or equipment to nearly any location in the continental US. Freight lift gate service is available for some equipment.

Quotes & Support

How do I request a quote?

Use our quote request form or contact us by phone with the product you’re interested in and your location.

Request a QuoteContact AEW

Can I talk directly to a product expert?

Yes, feel free to call us during our regular business hours, Monday–Friday from 8:30 AM to 5:00 PM, or leave a voicemail after hours. You can also reach out anytime via the contact form below or by email, and we’ll get back to you promptly. Please note that in-person consultations are available by appointment only.

Contact Us Today

Still need help deciding on the right equipment for your shop? Reach out to AEW for product recommendations, availability, or support with placing an order.

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